Looking to hire Technology Services Administrator (TSA)/Desktop Engineer for New York office. This person will serve as the onsite, hands-on IT support backbone for that location.

Must be polished, reliable onsite IT professional who can bridge technical know-how with top-tier customer service — someone who thrives supporting high-demand users in a corporate/legal environment and enjoys being the face of IT in the office.

Core Focus

• Someone office-based and customer-service oriented who can be the first line of IT support for attorneys and staff (in person).
• Administer and maintain local hardware, accounts, and network systems.
• Handle A/V setups for meetings, video conferences, and presentations.
• Provision and decommission users, laptops, and mobile devices.
• Own escalations from the help desk and follow through until resolution.
• This person is essentially the go-to technical contact for all things IT within the NY office and will be a blend of desktop support, light system administration, and conference room tech support.

Key Technical Expectations

• Windows 11 / Office 365 / Active Directory proficiency.
• NetDocuments or DMS experience (law firm standard).
• Hardware troubleshooting (PCs, printers, peripherals).
• Basic networking knowledge (Internet protocols, VPNs, Wi-Fi).
• MDM (mobile device management) for iPhones and Androids.
• Video conferencing setup (Zoom, Teams, or equivalent).

Soft Skills

• Exceptional communication and customer service — must be polished enough to support partners and executives face-to-face.
• Collaborative personality who works well with remote IT teams and vendors.
• Reliable, calm under pressure, and accountable — can be trusted with urgent issues and after-hours emergencies.

Work Requirements

• Onsite, full-time, Monday–Friday.
• Occasional after-hours/on-call support for escalations.
• Some travel (up to 10%) to other firm offices or local venues.

Ideal Background

• 5+ years of IT support experience in a Microsoft enterprise environment (preferably mid-to-large size).
• Bachelor’s degree preferred but not mandatory with strong hands-on experience.
• Law firm experience or professional services exposure is a strong plus.