Description

Compensation Range: $70,000 - $75,000 yearly commensurate with experience.

Benefits

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. The ETH Fresh Meadows Program is designed to provide specialized services for individuals with substance use disorders, mental health diagnoses or chronic medical conditions and provides onsite medical, psychiatric and behavioral health services for program participants.

Reporting to the Senior Program Coordinator, the Operations Manager is primarily responsible for assisting with overseeing the day-to-day operations of the facility. These responsibilities include: overseeing the day-to-day operations services in the program, supervising the Residential Aid Supervisors and providing guidance and support to the operations team, managing the operations team schedule to ensure 24/7 coverage is provided, coordinating with the building management and external vendors for facility repairs and maintenance, ensuring the integrity and safety of the physical environment of the program and ensuring program data systems are maintained and accurate.

Responsibilities

• Program Management:
• Oversee the day-to-day functions of the ETH Fresh Meadows Program operations services.
• Collaborate with other program leaders to monitor and implement protocols, procedures and workflows that promote optimal program functioning and promote achievement of program goals and objectives.
• Staffing and Supervision:
• Provide direct supervision to 4 Residential Aid Supervisors and indirect support and guidance to a team of 13-15 Residential Aids.
• Coordinate the weekly staffing schedule to ensure there is 24/7, 365 days of coverage across the three shifts (12:00am-8:00am, 8:00am-4:00pm and 4:00pm-12:00am).
• Co-facilitate team meetings.
• Staff Training:
• Lead onboarding and ongoing training activities with the operations team onsite.
• Assist with the development and implementation of robust onboarding and ongoing trainings.
• Participant Services:
• Ensure program participants adhere to the program’s Code of Conduct, participate in case conferences as needed and meet with participants individually to resolve complaints and grievances associated with the operations-related services.
• Deliver all client-related services with excellent customer service and trauma-informed care.
• Engage in crisis intervention activities as needed.
• Assist with ensuring the program environment is client-centered, engaging and productive through coordinating events and onsite activities to promote a Housing Works culture and a community for staff and participants.
• Facility Management:
• Coordinate with hotel management, and external vendors, to ensure facility maintenance, repairs, food and laundry services are completed in accordance with contract requirements and in a timely manner.
• Ensure the overall safety and well-being of the physical environment of the program site.
• Oversee and monitor the monthly room inspections and share key findings and observations with the clinical team.
• Oversee room management activities such as accurate tracking of available rooms, room holds for new intakes and offline rooms for repairs.
• Coordinate special projects as needed.
• Quality & Compliance:
• Ensure overall program services delivery meet internal and external standards.
• Conduct daily, weekly and monthly quality assurance audits.
• Ensure all operations-related tracking systems are monitored and up-to-date.
• Share findings of the audits with program leaders and utilize the findings to develop and implement quality improvement activities.
• Care Coordination:
• Collaborate across departments and divisions to ensure program participants are connected to support services needed and to assist with promoting successful program outcomes.
• Other functions that may be required with this position include:
• Provide shift coverage if needed to ensure minimum staffing requirements are met.
• Engage in Housing Works agency and department advocacy requirements.
• Display Housing Works core values in all day-to-day activities.