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American Museum Of Natural History allJobs

  • New York
  • 19/06/2025
allJobs

Manager, Operations & Reservations |
Posting Details
Position Information

Position Title Manager, Operations & Reservations
Department Visitor Services - 080
Position Summary
The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition.The Visitor Services department is seeking a full-time Manager, Operations & Reservations to manage and support the Guest Services and Central Reservations departments by providing in-depth staff development training on Tessitura functionalities and department policies. The Manager provides coaching to optimize staff performance and increase department productivity and monitors and tracks order entry accuracy of all Central Reservations employees. The Manager processes reservations of groups, trade partners, visitors, members and special programs and provides reports as requested. Additionally, the Manager offers updates and daily communications to both internal staff and across departments on relevant issues, dates and events and troubleshoots and report any system anomalies to the appropriate parties.Job duties include, but are not limited to:
  • Provide support for daily Visitor Services operations including support at POS stations and participating in the Officer of the Day program, which supports onsite Museum operations by responding to visitor needs and concerns throughout the building.
  • Assist and support daily check-in of school and tour groups throughout the building, including School Reception, Rose Center, Subway, Lunchrooms and other locations.
  • Supervise Guest Services and Central Reservation staff, including in-depth staff development training, hiring, coaching and reviewing of procedures within the Central Reservation team.
  • Develop, maintain and regularly update a Central Reservations knowledge base, including SOPs, training manuals and system documentation to ensure consistency.
  • Generate reservations for visitors, members, voucher clients, school groups, adult groups and employees, reviewing and adjusting orders for accounting.
  • Generate and review reports for buyout, school groups and adult groups. Analyze operational data to identify trends, improve efficiency and support the Senior Manager with decision-making.
  • Communicate across departments to ensure relevant information is received, troubleshooting ticketing issues as required and communicating with appropriate departments to resolve.
  • Train staff on specific processes, updates and contingency plans for common disruptions within Central Reservations (e.g., short-term system outages, unexpected staff absences).
  • Assist in handling call volume to streamline visitor, member, voucher client and group communications.
  • Answer web mail, which can include inquiries about ticketing, general information, accessibility, etc.
  • Maintain availability to work both weekend days each week.


The expected salary range for the Manager, Operations & Reservations is $64,500/annual - $66,500/annual. The AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community.Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience.
Minimum Qualifications
  • High School Diploma or equivalent.
  • Two years supervisory experience in customer service, ticketing or hospitality.
  • Experience with guest services and ticketing systems.
Preferred Qualifications
  • Bachelor's degree in business, hospitality, computer science or another related field.
Physical Demands
  • Must be able to remain in a stationary position (sitting or standing) for prolonged periods.
  • Must be able to occasionally lift up to 20 pounds.
  • Must be able to move about the Museum campus.
Category Full-Time
Total Number of Scheduled Hours Per Pay Period 70
Union Status Non-Union
FLSA Exempt
Expected Salary Minimum $64,500/annual
Expected Salary Maximum $66,500/annual
EEO Statement
The American Museum of Natural History is an Equal Opportunity/Affirmative Action Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.
Quick Link https://careers.amnh.org/postings/4445
Posting Detail Information

Posting Number GS878P
Open Date 06/18/2025
Close Date
Open Until Filled Yes
Special Instructions to Applicants
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a High School Diploma or equivalent?
    • Yes
    • No
  2. * Do you have two years of supervisory experience in customer service, ticketing or hospitality?
    • Yes
    • No
  3. * Do you have experience with guest services and ticketing systems?
    • Yes
    • No
Documents Needed To Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    The American Museum of Natural History is an Equal Opportunity/Affirmative Action and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



    Minimum Salary: 34320.00
    Maximum Salary: 34320.00
    Salary Unit: Yearly

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