Manager, Operations & Reservations

**Employer Name:** American Museum Of Natural History



American Museum Of Natural History Manager, Operations & Reservations The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition. The Visitor Services department is seeking a full-time Manager, Operations & Reservations to manage and support the Guest Services and Central Reservations departments by providing in-depth staff development training on Tessitura functionalities and department policies. The Manager provides coaching to optimize staff performance and increase department productivity and monitors and tracks order entry accuracy of all Central Reservations employees. The Manager processes reservations of groups, trade partners, visitors, members and special programs and provides reports as requested. Additionally, the Manager offers updates and daily communications to both internal staff and across departments on relevant issues, dates and events and troubleshoots and report any system anomalies to the appropriate parties. Job duties include, but are not limited to: Provide support for daily Visitor Services operations including support at POS stations and participating in the Officer of the Day program, which supports onsite Museum operations by responding to visitor needs and concerns throughout the building. Assist and support daily check-in of school and tour groups throughout the building, including School Reception, Rose Center, Subway, Lunchrooms and other locations. Supervise Guest Services and Central Reservation staff, including in-depth staff development training, hiring, coaching and reviewing of procedures within the Central Reservation team. Develop, maintain and regularly update a Central Reservations knowledge base, including SOPs, training manuals and system documentation to ensure consistency. Generate reservations for visitors, members, voucher clients, school groups, adult groups and employees, reviewing and adjusting orders for accounting. Generate and review reports for buyout, school groups and adult groups. Analyze operational data to identify trends, improve efficiency and support the Senior Manager with decision-making. Communicate across departments to ensure relevant information is received, troubleshooting ticketing issues as required and communicating with appropriate departments to resolve. Train staff on specific processes, updates and contingency plans for common disruptions within Central Reservations (e.g., short-term system outages, unexpected staff absences). Assist in handling call volume to streamline visitor, member, voucher client and group communications. Answer web mail, which can include inquiries about ticketing, general information, accessibility, etc. Maintain availability to work both weekend days each week. The expected salary range for the Manager, Operations & Reservations is $64,500/annual - $66,500/annual. The AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community. Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience. Required Qualifications: Preferred Qualifications: Bachelor's degree in business, hospitality, computer science or another related field. To be considered for this position please visit our web site and apply on line at the following link: careers.amnh.org The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions. Since its founding in 1869, the Museum has advanced its global mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition. The Museum is renowned for its exhibitions and scientific collections, which serve as a field guide to the entire planet and present a panorama of the world's cultures. The American Museum of Natural History is an Equal Opportunity/Affirmative Action Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender, sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, or national or ethnic origin, or on account of any other basis prohibited by applicable City, State, or Federal law. If special accommodations are needed in applying for a position, please call the Office of Human Resources. Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-426667e0c983194c815fea762f9518a9