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Job Summary:
The Front Desk Administrator at The Bay is the first point of contact for residents, guests, vendors, and staff. This role is critical to creating a welcoming and organized atmosphere in a 189-unit luxury residential building. The ideal candidate will be professional, courteous, and capable of handling both routine administrative duties and resident support with grace and efficiency.
Key Responsibilities:
- Greet residents, guests, and vendors with professionalism and warmth
- Answer all incoming calls, emails, and in-person inquiries; route messages to appropriate departments
- Maintain a neat, organized, and secure front desk and lobby area at all times
- Monitor building access, including issuing visitor badges and ensuring all guests sign in/out
- Track package deliveries and coordinate with residents for pickup or delivery to units
- Log maintenance requests, escalate urgent issues to building management, and track resolution
- Assist with move-in/move-out coordination, including access, elevator reservations, and welcome materials
- Maintain updated contact lists, vendor logs, and building bulletin boards
- Support the property manager with administrative duties such as resident notices, data entry, and file maintenance
- Enforce building policies professionally and serve as a point of escalation for minor tenant disputes or concerns
- Assist in emergency procedures as directed by building management
Qualifications:
- 2+ years of front desk, concierge, or administrative experience, preferably in residential property or hospitality
- Excellent communication and interpersonal skills
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Proficient in Microsoft Office (Word, Outlook, Excel); knowledge of property management software (e.g., AppFolio) is a plus
- Must be reliable, punctual, and professional in appearance and conduct
- High school diploma or equivalent required; associate's or bachelor’s degree preferred
- Bilingual a plus (Spanish, Russian, or Mandarin strongly preferred)
Preferred Characteristics:
- Calm under pressure with strong problem-solving instincts
- Team player who can support onsite management and maintenance teams
- Comfortable enforcing building policies with fairness and tact
- Familiarity with luxury building expectations and service standards
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