Facilities Operations Associate

Come join our Amenity Services Team as a Facilities Operation Associate

As an Facilities Operations Associate within our Amenity Services Team you will play a pivotal role in ensuring the seamless execution of meetings and events by coordinating logistics, maintaining strong vendor relationships, and overseeing facility upkeep. This position requires proactive leadership in managing operations meetings, directing support staff, and implementing solutions to enhance efficiency and service quality. The associate is also responsible for contributing to strategic planning and continuous improvement efforts, ensuring adherence to best practices and operational standards.



Job Responsibilities



+ Evaluate and direct overall meeting and events logistics, offering guidance on room configurations and catering layouts, and all other details to ensure a successful outcome.

+ Build strong relationships with building management, vendors, security, and fire wardens.

+ Oversee facility maintenance, including repainting, re-carpeting, and redecorating, ensuring all requests are completed and invoiced.

+ Lead weekly operations meetings with key client/conference center members, audio visual and catering partners to discuss upcoming events and address challenges.

+ Direct porters in daily setups and cleaning, manage their schedules, and coordinate additional support as needed.

+ Ensure adherence to standard operating procedures aligned with the global conference center model.

+ Address challenges and drive solutions, monitor feedback, and suggest technology/facility improvements.

+ Write and present business case documents with statistical support.

+ Participate in project calls to provide guidance.

+ Consult on major programs that require complicated set-ups and turn-a-rounds, large movement of people, or support of any type.

+ Attend pre and post planning meetings insuring best practices are reviewed and updated as needed.



Required Qualifications, Capabilities, and Skills



+ 4+ years' experience in the Operational Hospitality Industry (5-star hotels, Event Operations, and Food & Beverage) with high-touch customer service, demonstrating a strong foundation in customer service and organizational skills.

+ Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs.

+ Understand the meeting planning process and management of the customer experience from an operational perspective.

+ Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.

+ Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy.

+ Strong knowledge of audio-visual systems, food and beverage/catering services.

+ Proficiency in Microsoft Office tools is essential.

+ Willingness to work flexible shifts to cover conference center hours and locations.



Preferred Qualifications, Capabilities, and Skills



+ Knowledge of the EMS booking system is a plus.



JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.



JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans



**Base Pay/Salary**

New York,NY $71,250.00 - $100,000.00 / year