Onboarding Coordinator Bilingual (Spanish)

Onboarding Coordinator- Bilingual (Spanish)

Long Island City, Queens, NY

This is a full-time, in-person position based out of our Long Island City, Queens location.

Pay: $18.00-$23.00 per hour

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The Onboarding Coordinator is responsible for the registration and processing of all Home Health Aide, Personal Care Aide, both Certified as well as those applicants for entry into the training program and Personal Assistant for CDPAP program applicants.

**Bilingual in Spanish preferred.

Key Responsibilities:

• Register and process all employment applications and collect necessary documents to facilitate employment.

• Interviews prospective applicants and reviews qualification with applicants.

• Manage, assist and translate with document/application completion for HHA/PCA/PA via phone, in-person, etc.… (maintain communications throughout the onboarding process).

• Verify compliance related items such as certificates, references, etc.

• Ensure that all required documentation is properly and accurately uploaded into the system.

• Schedules and populates all training/Orientation classes.

• Work closely and cooperate with team members and with other departments to ensure the seamless onboarding process.

• Track recruitment metrics (number of applications received and processed) and provide regular reports to management.

• Assists with translations and document completion during classes/orientation, etc.

• Adhere to the Organization’s documentation and care procedures and standards of personal and professional conduct.

• Cooperates with team supervisors and performs additional tasks as assigned.

• Perform other tasks as assigned/requested.

Skills and Abilities:

• Exceptional customer service and professional demeanor.

• Excellent communication skills including active listening.

• Excellent attention to detail.

• Ability to handle a large volume of calls/In-person visits and prioritize follow up.

• Strong organizational and time management skills.

• Excellent interpersonal skills.

• Solid problem-solving and critical thinking skills.

• Ability to always maintain confidentiality and discretion.

• Ability to work both independently and as part of a team.

• Ability to see a task through its completion.

• Ability to learn new software.

• Ability to travel between locations as needed.

Qualifications:

• At least 18 years of age.

• Minimum of high school education or a General Education Development certificate (GED).

• Understanding of the Home Health Care field/ market a plus.

• Prior experience in a Call Center environment a plus.

• Bilingual-Spanish preferred.

Working Conditions:

• This position operates in an office environment.

• Able to perceive and follow written instructions, verify, documents and log in information accurately.

• Able to perceive, convey, relay and clearly exchange and communicate information verbally, over the phone, etc.

• Able to document information on software portal.

• Able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.

• Able to remain sedentary for prolong periods of time.

• Able to lift up to 25 pounds at times.

Pay: $18.00-$23.00 per hour

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.