About the Role

The Account Support Coordinator plays a vital partner to the Sales team, guiding products through every stage of the lifecycle—from initial sample development to final production approval. This role ensures smooth, accurate communication between Sales, Production, and external accounts while expertly managing the flow of samples. The coordinator also maintains a well-organized showroom and upholds the highest standards of technical accuracy throughout the process.

Key Responsibilities

• Serve as a communication link between Sales, Production, and external accounts to ensure timely and accurate information flow.
• Support the full sample lifecycle—from sample development to final production approval—by reviewing tech packs and ensuring accuracy and most updated info.
• Assist Sales with sample inquiries, follow-ups, and account support tasks as needed.
• Enter and maintain accurate data in internal systems, including sample logs, order details, and technical specifications.
• Coordinate approvals, revisions, and communication for sample changes or updates.
• Support sales meetings, presentations, and showroom appointments by preparing samples, materials, and documentation.

Qualifications

• Experience in account support, sales coordination, production coordination, or related administrative roles is preferred but not required.
• Strong organizational skills with the ability to manage multiple projects, deadlines, and details simultaneously.
• Excellent written and verbal communication skills.
• Work effectively across departments and build positive relationships with internal teams and external accounts.
• High level of accuracy and attention to detail across documentation, sample management, and technical information.

Preferred Skills

• Strong Communication skills.
• Experience in the Fashion industry with a passion for clothes.
• Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint, Outlook).
• Knowledge and willingness to work with AI tools.

Salary Range: $65,000 - $70,000