We are looking for an experienced IT Support specialist to join our team on a contract basis in New York, New York. The ideal candidate will excel in providing technical assistance, resolving system issues, and ensuring end-user satisfaction. This role requires expertise in troubleshooting, system operations, and managing service desk requests efficiently.

Responsibilities:

• Provide timely and effective technical support to resolve issues related to Microsoft Windows and Active Directory.

• Troubleshoot and resolve basic hardware and software problems for end-users.

• Manage and prioritize service desk tickets to ensure issues are addressed promptly.

• Assist with the configuration, maintenance, and support of Microsoft Windows 10 systems.

• Monitor system performance and identify potential areas for improvement.

• Document technical solutions and maintain accurate records of support activities.

• Collaborate with other IT team members to address complex technical challenges.

• Ensure compliance with organizational IT policies and security protocols.

• Deliver exceptional customer service while assisting users with technical inquiries.

• Proficiency in Active Directory and its functionalities.

• Strong knowledge of Microsoft Windows operating systems, including Windows 10.

• Experience in troubleshooting and resolving basic hardware and software issues.

• Familiarity with managing and responding to service desk tickets.

• Excellent problem-solving skills with a detail-oriented approach.

• Strong communication skills to effectively support non-technical users.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

• Previous experience in an IT support or help desk role is highly desirable.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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