Technical Account Manager

Job Title: Technical Account ManagerLocation: Manhattan, NY

A leading Manhattan-based IT consulting firm serving small to mid-sized businesses is seeking a Technical Account Manager to join their growing team. This role is ideal for a highly motivated individual with a strong technical background and a passion for client engagement, strategy, and IT solutions.

Responsibilities

• Serve as a trusted advisor by consulting clients on IT best practices.
• Develop technical solutions that align with client goals and business strategies.
• Prepare technical planning and budgeting documentation.
• Draft and manage Statements of Work (SOW) and client-facing quotes.
• Troubleshoot and resolve escalated issues within client accounts.
• Build and nurture long-term client relationships through proactive and consistent communication.
• Assist in aligning clients' IT infrastructure with their overall business objectives.
  
  

Technical Requirements

• 3–5 years of hands-on experience in technical support (desktop, server, networking).
• 3–5 years in a client-facing technical consulting role.
• Proven ability to design and present technical recommendations and proposals.
• Solid understanding of how IT services support business operations and strategic goals.
• Strong leadership qualities with a collaborative approach to problem-solving.
• Experience in technical documentation, reporting, and environment analysis.
  
  

Professional Skills

• Outstanding verbal and written communication skills.
• Skilled in documentation and client reporting.
• Highly professional demeanor with strong interpersonal and organizational skills.
• Ability to conduct effective client meetings and manage project follow-up.
• Team-oriented mindset with a focus on delivering value and fostering client satisfaction.