CSR (Spanish Bilingual)

MUST SPEAK SPANISH

Role Responsibilities

• Engage with customers in Spanish in person to address inquiries and provide solutions.
• Resolve customer issues efficiently and effectively while maintaining a high level of satisfaction.
• Document all interactions with customers in our CRM system.
• Maintain updated knowledge of company products and services.
• Collaborate with team members to improve processes and customer experience.
• Assist in developing training materials for customer service processes.
• Conduct follow-ups with customers to ensure issues are resolved.
• Participate in team meetings and contribute to performance discussions.
• Identify trends in customer feedback and suggest improvements.
• Handle escalated customer complaints with professionalism.
• Monitor customer interactions for quality assurance purposes.
• Support the organization in meeting and exceeding service level agreements.
• Provide insights on customer preferences and behaviors to improve service delivery.
• Assist with administrative tasks as needed.
• Support colleagues and contribute to a positive team environment.
  
  

Qualifications

• Proven experience in customer service or a related field.
• Bilingual in Spanish
• Strong communication skills, both verbal and written.
• Ability to resolve conflicts and respond to customer needs promptly.
• Strong time management and organizational skills.
• Experience with CRM software is a plus.
• High school diploma or equivalent; further education is a plus.
• Excellent empathy and active listening skills.
• Ability to work in a fast-paced environment.
• Great attention to detail and accuracy.
• Ability to multitask and prioritize effectively.
• Positive attitude and willingness to learn.
• Experience in a team-oriented environment.
• Flexibility to adapt to changing customer needs.
• Ability to work on-site full-time.
  
  

Skills: active listening,bilingual in spanish,multitasking,positive attitude,time management,team collaboration,communication skills,communication,teamwork,attention to detail,flexibility,empathy,customer service,organizational skills,conflict resolution,crm software,problem solving,spanish