Title: Payroll Specialist

Location: Mid-Atlantic region

Employment Type: Full Time

Compensation

Pay Range:$55000-$65000/Yrs

Description

• Guide clients through new account setup processes.
• Analyze and build company frameworks, convert and prepare data for entry.
• Assist clients in payroll input and process initial payrolls.
• Provide client training to ensure understanding of technology functions.
• Escalate complex questions to lead or manager when necessary.
• Cross-train to support additional services and resolve client issues.
  
  

Key Responsibilities

• Serve as the primary contact for clients during the setup process.
• Conduct detailed intake of client needs during welcome calls.
• Maintain communication with clients during the implementation process.
• Partner with specialists to review elected services.
• Build company frameworks and prepare conversion data.
• Process initial payrolls and train clients on software.
• Maintain ongoing client updates and support team environment.
• Handle daily cases and client requests for reports and payroll changes.
  
  

Qualifications

• 1 year of relevant experience in bookkeeping, financial services, or similar fields.
• High School diploma, with an Associate's Degree preferable.
• Ability to make day-to-day decisions regarding client implementation.
• Strong organizational, written, and oral communication skills.
• Basic computer and Microsoft Office knowledge.
• Detail-oriented with strong customer service and analytical skills.
• Ability to work independently and collaboratively as part of a team.
  
  

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy

Benefits

Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks

EEO Statement

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement