Customer Service Advisor

Our client, a luxury watch brand, is looking to hire a Customer Service Advisor to join their team onsite in NYC. The ideal candidate will have 3+ years of relevant experience, experience with SAP, a Bachelor’s degree, and strong communication skills.

Job Duties Include:

• Develop a strong/working knowledge of products, company history, service process, and procedures
• Establish relationships with clients by assisting with general inquiry and service requests
• Manage high volume of visits/calls
• Conduct meetings according to the client guidelines
• Manage and resolve service disputes
• Administer service requests including data entry, billing, shipping, etc. in a timely manner
• Assist the back-office team with admin tasks as required
• Ad hoc duties as assigned and needed

Job Qualifications Include:

• 3+ years of relevant experience in customer service
• Experience in luxury watches/ luxury goods preferred
• Excellent customer service skills
• Experience with SAP
• Bachelor’s degree preferred
• Excellent communication, organization, and time management skills
• Strong attention to detail
• Must be comfortable speaking with people over the phone, email, and in person
• Basic Microsoft Office Suite skills including Excel, Word, and Outlook

Salary: $65k - $70k depending on experience

**PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.