Account Manager

About Us

Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI.

We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements.

We’re headquartered in London and have offices in New York, Boston, Wroclaw, Singapore, and Antwerp. We’re proud to call some of the largest global financial institutions our clients, including over 15 of the world’s largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.

The Role

You will be joining the Account Management team and supporting Duco’s growing business on the buy side. Reporting to the Head of Sales, Americas and working closely with the commercial organization, you will be responsible for the overall retention and growth of Duco’s largest strategic customers.

Primary Responsibilities:

• Growing the footprint and ACV of our customers by:
• Working with the most senior business stakeholders to align on business objectives and develop plans for growth and success
• ‘Walking the halls’ of your customers to identify additional areas of expansion and establish relationships with new stakeholders
• Developing and maintaining account growth and expansion plans
• Creating, nurturing and closing opportunities with existing and new business stakeholders
• Creating and managing upsell and cross-sell pipeline in Salesforce
• Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs.
• Ensuring the retention and success of these strategic accounts by:
• Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients
• Owning the renewal of these accounts
• Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts
• Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured
• Being the voice of the customer within Duco. Working closely with Product leadership to drive the strategic roadmap
  

We are looking for someone with:

• 2+ years’ experience in software sales/account management, in financial services technology
• A track record of success in retaining and growing revenue in complex sell side organizations
• An understanding of capital markets or post trade technology
• Experience with relationship management governance frameworks
• Awareness of relevant financial market regulations such as MIFID2 & SFTR, EMIR, MAS, and Trade Reporting
• Experience with formal sales techniques such as Miller Heiman or SPIN advantageous
  
  

Benefits:

• An annual base salary between $120,000 and $140,000 based on experience and qualifications
• Success Share or Commission bonus payments
• Healthcare insurance or Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan
• Unlimited annual holiday, because we trust our people to manage their own time off
• Enhanced family leave
• Employee Assistance Programme
• Commuter benefit
• 4 Volunteering days off
• Hybrid working policy (3 days per week in office)
• Home working allowance
• Opportunity to work abroad for up to 6 weeks per year
• Personal learning and development opportunities
• Referral bonus if we hire someone great who you’ve recommended to us
• Spot Rewards
• Employee of the Month and Employee of the Year awards
  
  

Want to do a little more research before you apply?

Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco. You can also find out more about us on LinkedIn

Disclaimer

Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at [email protected]. Include your contact information, the role you're applying for, and how we can accommodate you.

During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.