Program Director – Learning to Work at Arts & Business High SchoolAbout Queens Community House (QCH)

Queens Community House (QCH) is a multi-service organization dedicated to empowering individuals and families across Queens. Through a variety of programs, we support children, youth, families, and older adults, fostering inclusive and thriving communities.



We seek dynamic individuals who are inspired by our mission and driven to make a meaningful impact.

Position Overview

About the Program:

The Learning to Work (LTW) initiative is a partnership between the NYC Department of Education and community-based organizations to support over-age, under-credited students in earning a high school diploma while developing college and career readiness. The program offers case management, academic support, postsecondary planning, career exploration, and paid internships.



Position Summary:

Queens Community House is seeking a qualified and mission-driven Program Director with a strong commitment to youth development and equity in education. The LTW Program Director at Arts & Business High School YABC is responsible for the overall administration and supervision of the program’s day-to-day operations. The Director will lead program planning, implementation, staff supervision, data tracking, compliance, and continuous quality improvement.

Key Responsibilities



+ Provide ongoing supervision, coaching, and professional development to LTW staff through regular one-on-one and team meetings to ensure high-quality service delivery and compliance with program goals.



+ Collaborate with QCH leadership and school administration to align program goals with school-wide initiatives and student needs.



+ Serve as the primary point of contact for the NYCDOE Office of Student Pathways; attend funder meetings, respond to requests, and ensure program compliance with all DOE expectations.



+ Oversee day-to-day program operations, including student recruitment, enrollment, academic support, case management, and postsecondary planning.



+ Review and analyze program data (attendance, outcomes, case notes, etc.) on a bi-monthly basis to inform continuous improvement efforts.



+ Ensure timely and accurate documentation of services, goals, and student progress using Salesforce and other required systems.



+ Support staff in identifying and addressing barriers to student enrollment, retention, and matriculation, and work with partners to resolve issues.



+ Manage program budget, including tracking expenditures, processing petty cash, and overseeing incentive distribution.



+ Lead the development and execution of college access and retention strategies, including FAFSA/TAP completion, CUNY enrollment processes, and student support services navigation.



+ Build and maintain strong relationships with CUNY campuses, college access partners, and key departments (Admissions, Financial Aid, Opportunity Programs, etc.).



+ Coordinate and promote program events such as orientations, student/alumni panels, cultural outings, and college/career fairs.



+ Oversee program communication strategies, including branding and social media presence.



+ Complete narrative reports and other materials for internal and external stakeholders as required by funders.



+ Participate in agency-wide and DOE meetings, training sessions, and collaborative planning efforts with LTW peers across QCH sites.



+ Promote and uphold QCH’s mission, vision, and youth development values in all aspects of the work.



+ Perform other duties and special projects as assigned.



Qualifications



+ Bachelor’s degree required; Master’s preferred in education, social work, counseling, public administration, or a related field.



+ Minimum 3–5 years of youth development or educational leadership experience, with a strong understanding of the alternative school setting.



+ Proven experience supervising staff and managing program operations, including familiarity with DOE systems.



+ Strong knowledge of postsecondary access, workforce readiness, and student support services.



+ Experience working with opportunity youth and communities of color in a culturally responsive and trauma-informed manner.



+ Excellent communication, organizational, and problem-solving skills.



+ Proficient in Microsoft Office, Google Workspace, and Salesforce (or similar data tracking systems).



+ Commitment to QCH’s mission of building strong, inclusive communities.



Why Join QCH?

At Queens Community House, we offer:

✅ Competitive Salary

✅ Comprehensive Benefits (Medical, Dental, Vision)

✅ Life Insurance & Retirement Plans (403b)

✅ Paid Family Leave

✅ Generous Paid Time Off

✅ Professional Development & Growth Opportunities

Equal Opportunity Employer

Queens Community House is an Equal Opportunity Employer, committed to creating an inclusive work environment. We encourage applicants from all backgrounds, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.



We maintain a drug-free workplace and invite those inspired by our mission to apply.