Required Education/Experience

• Master's Degree and 2 years of relevant work experience or

• Bachelor's Degree and 3 years of relevant work experience or

• High School Diploma/GED and 5 years of relevant work experience

Relevant Work Experience

• Strong problem-solving, analytical skills with ability to identify root causes and develop effective solutions for AMI-related issues (meter communication failures, data quality, system integration). Required

• Demonstrated experience investigating discrepancies in information, managing working queues and identifying discrepancy patterns and data trends. Required

• Team experience supporting management initiatives to achieve department goals or key performance indicators. Required

• Proficiency in data analysis tools (SQL, Developer, MS Access) and data manipulation/visualization techniques on both micro and macro levels to execute informed business decisions. Required

• Experience developing, generating and analyzing business stakeholder reporting. Required

• Excellent communication, collaboration skills to work effectively with cross-functional teams and stakeholders. Required

• Equivalent/Relevant work experience is inclusive of Customer Billing and Account Management experience in either CECONY or ORU business systems (CSS/CIMS/CCB and MDMS); OR Software Development and Testing Experience for CSS/CIMS; OR equivalent meter data management ; OR Meter Operations or Metering Asset Management experience. Preferred

• Experience with meter data management systems (MDMS), meter asset management systems (MAMS), and other AMI-related software applications as it relates to company billing/accounting or work management systems. Preferred

• Knowledge of utility billing systems, customer information systems, and integration with AMI data. Preferred

Skills and Abilities

• Strong written and verbal communication skills

• Demonstrated analytical skills

• Quickly troubleshoots and resolves problems

• Demonstrates a high level of accuracy, even under pressure

• Demonstrated time management and priority setting skills

Licenses and Certifications

• Driver's License Required

Physical Demands

• Sit or stand to answer a phone for the duration of the workday

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• Stand to use/operate office equipment for the duration of the workday

• Ability to read small print and symbols

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• Must be able and willing to work overtime and travel within the Company service territory as needed.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]