Application Support Analyst – Financial Services – New York

Application Support Analyst – Financial Services – New York

Location is New York (mid town Manhattan) 2-3 days a week.

Role Profile:

The Application Support Analyst is a dynamic problem solver working in a high-pressure trading environment that demands strong global partnerships, well developed technical and financial expertise, and a strict adherence to process guidelines.

The ability to quickly and independently develop expertise is a highly valued attribute of the Application Support Analyst. An effective analyst commonly exhibits the following:

• The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• An independent sense of motivation to continuously improve themselves and their environment
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents

The core set of technical skills that are beneficial in the role are:

• Operating systems: Solaris, Linux, Windows
• Scripting languages: Unix Shell, Perl, Python
• SQL (Intermediate level: multi-table joins, grouping results, etc...)
• Grid computing and batch management

Nice to have business expertise would include:

· Trading experience / Capital markets experience

• Product knowledge – Fixed Income, Currencies, Commodities, Credit, Mortgage-backed Securities, Interest Rate Derivatives

Role Responsibilities:

• First point of contact for business requests and reported impact (Business facing)
• Monitoring and alerting of critical trading system environments (Core)
• Release implementation and post-release testing (Core)
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts (All)
• Troubleshooting of complex systems issues (All)
• Proactive identification and resolution of problem hotspots (All)
• Development of tools and driving efficiency/stability improvements (All)
• Accurate tracking of support effort to enable effective management reporting (All)
• Enforcement of change management policy (All)

Salary: $70 000 - $90 000 dependent on experience.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• New York, NY 10036 (Required)

Ability to Relocate:

• New York, NY 10036: Relocate before starting work (Required)

Work Location: Hybrid remote in New York, NY 10036