A Travel Care Specialist (TCS) must:- Must be available to work a variety of shifts, including nights, weekends and holidays.- Have the proven ability to communicate fluently in English (verbally and written); a second language (especially Spanish) is a plus.- Is detail oriented, highly organized, and able to work in a fast-paced environment.Duties may include but are not limited to: Ticket Agent / Customer Service:- Overall customer care; answering incoming customer requests for travel and company service information via company phone and/or through an online customer service database- Troubleshoot and resolve customer service issues- Provide guidance and support to customers navigating the company website, in addition to assisting customers troubleshooting, placing and exchanging online ticket reservations- Professionally educate, inform and enforce customers on company guidelines and policies- Provide ADA (American Disability Act) travel and service information and arrange travel assistance, compliant under ADA law, to customers- Assist with day to day operations of the ticket counter (as needed)- Promote and sell tickets, seasonal services (gift certificates etc.) via phone and ticket counter- Clerical duties as assigned (filing, data entry etc.)- Answer Customer Care calls and Voice MailsDispatch Operations:- Assisting Drivers with job and bus assignments- Loading buses, Luggage accountability, and Lost and Found Operations Additional Key Skills:- Must be able to lift/push/pull up to 50 pounds of luggage- Basic computer skills- May be required to travel to other locations for support of work if needed / required (short staff, holiday support, etc)Location of position is at the New York Port Authority. Peter Pan Bus Lines is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Minimum Salary: 18.00 Maximum Salary: 18.00 Salary Unit: Hourly