Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Bronx, New York. In this role, you will be responsible for handling customer inquiries, managing service requests, and ensuring prompt follow-up on maintenance and repair needs for our properties. This position is ideal for someone who thrives in a fast-paced environment and is committed to providing excellent customer support.

Responsibilities:

• Respond to inbound customer calls with professionalism and clarity, addressing inquiries and resolving issues efficiently.

• Manage and track maintenance and repair requests for company properties, ensuring timely follow-up and resolution.

• Maintain accurate records of service requests and updates in the system.

• Handle outbound calls to follow up with customers and confirm service completion.

• Coordinate with internal teams to ensure seamless communication and execution of repair and maintenance tasks.

• Provide detailed information about services and processes to customers when required.

• Monitor and prioritize service requests to meet deadlines and customer expectations.

• Utilize order entry systems to document and process service requests accurately.

• Assist in improving customer service protocols by providing feedback and suggestions.

• Uphold company standards for customer satisfaction and maintain a positive client experience. Requirements

• Proven experience in customer service, ideally within a call center environment.

• Strong communication skills, both verbal and written, with an ability to handle inquiries professionally.

• Proficiency in managing inbound and outbound calls.

• Familiarity with order entry systems and maintaining accurate records.

• Ability to multitask and prioritize in a fast-paced setting.

• Problem-solving skills to address customer concerns effectively.

• Attention to detail when documenting service requests and updates.

• A team-oriented mindset with a commitment to delivering excellent customer service. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .