Vendor Manager

As a Vendor Manager you will be responsible for overseeing all aspects of vendor relationships and ensure service excellence, including but not limited to optimize costs, reduces potential risks, and ensures high-quality service deliverability – all while managing relationships with dozens of vendors and suppliers. You will play a critical role in ensuring that our vendors meet our quality standards, deliver on time, and adhere to contractual obligations.

What you'll be investing your time on:

• Performance Management: Monitor and evaluate vendor performance. Set clear metrics and KPIs for service providers and clear standards for product suppliers.
• Relationship Management: Cultivate strong relationships with vendors through regular communication and collaboration. Serve as the primary point of contact for vendor inquiries and escalations.
• Risk Management: Identify and mitigate risks associated with vendor relationships or compliance concerns.
• Continuous Improvement: Proactively identify opportunities to optimize vendor relationships, streamline processes, and drive cost savings without compromising quality or service.
• Compliance: Ensure that vendors comply with all relevant regulations, industry standards, and company policies, such as data security and ethical sourcing.
• Documentation: Maintain accurate records of vendor contracts, correspondence, and performance evaluations. Generate reports and analytics to track vendor performance and identify trends.
• Cross-functional Collaboration: Collaborate with internal stakeholders, including procurement, legal, finance, and operations teams, to support vendor-related initiatives and projects.

Have you done this kind of stuff?

• 3+ years of proven experience in vendor management, customer success, or related roles.
  
• Experience in negotiating contracts, managing vendor relationships, and evaluating supplier performance.
• Excellent communication and interpersonal skills to effectively interact with vendors, internal stakeholders, and colleagues.
• Strong analytical abilities to assess vendor performance, analyze contracts, and make data-driven decisions.
• Ability to oversee multiple processes effectively in a fast-paced environment while meeting tight deadlines.
• Strong problem-solving skills to address issues that may arise with vendors.
• Knowledge of relevant regulations and compliance standards related to vendor management – an advantage.

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