Role Summary:

The Junior Network Engineer position is responsible for providing Tier 1 and Tier 2 support for users and IT business partners, troubleshooting network issues within the corporate environment. This role involves frontline support for the user community and escalation to higher-level support teams as necessary. The individual will provide support and expertise on network issues and may interact with senior leadership. This role requires 5 days on site per week located in Time Square, New York City, or Hingham, Massachusetts.

** Onsite | NYC **

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Key Responsibilities:

• Troubleshoot network problems and outages related to end-users and the campus environment.
• Provide Tier-1 and Tier-2 support for local and remote users, including wireless and wired connectivity for desktops, laptops, mobile devices, and conference rooms.
• Prioritize support for executive-level users as needed.
• Support routine network maintenance, such as OS upgrades and MDF/IDF cable cleanup.
• Install, configure, and support network assets, including routers, switches, and access points.
• Assist with building/facilities maintenance that requires powering down network systems.
• Provide after-hours and weekend support as needed.
• Monitor network performance and ensure system availability.
• Collaborate with the engineering team to recommend, implement, and maintain enterprise network best practices and processes to enhance the user experience.
• Develop and maintain documentation and standard operating procedures for network support, VLANs, MDF/IDF switches, and Meraki Access Points.
• Manage network support tickets, prioritizing critical issues accordingly.

Qualifications:

• 2 years of relevant experience.
• Cisco Certified Network Associate certification or higher.
• Understanding of TCP/IP and routing protocols such as EIGRP, OSPF, and BGP.
• Basic understanding of VPN technology, IPSEC, and SSL.
• Proficiency with Cisco command line interface (CLI).
• Familiarity with configuring Cisco Catalyst Switches, trunking, VLANs, and switch ports.
• Understanding of Microsoft 365 Suite, including Outlook and Teams.
• Strong problem-solving skills and the ability to handle complex situations and recommend technical solutions.
• Excellent interpersonal and communication skills, with the ability to manage multiple tasks simultaneously.
• Experience with ticketing systems like Ivanti, ServiceNow, etc.
• Retail IT experience is a plus.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].