Enterprise Customer Success Manager

About The Company

At Nirvana, we are revolutionizing the way benefit verification is handled. Recognizing its convoluted and opaque nature, we are dedicated to bringing transparency to the costs and coverage of healthcare. By leveraging machine learning and AI, we have developed tools that enable care providers across various specialties to seamlessly check coverage, from patient intake through continuous monitoring, saving significant time and resources.

Our mission extends beyond facilitating access to care; we aim to alleviate financial anxiety for those seeking medical assistance and numerous providers. With support from esteemed investors such as Inspired Capital, Eniac Ventures, and Surface Ventures, Nirvana is on a rapid growth trajectory. Over the past year, we have served some of the largest clients in healthcare, including Lifestance Health, Modern Health, and Headspace.

Join us as we become the trust layer in healthcare, making it more transparent and accessible for everyone.

About The Role

Nirvana is seeking an experienced, New York City-based Enterprise Customer Success Manager to own our strategic accounts and help define the CS department as we scale. As an Enterprise CSM, you will play a crucial role in our growth story and help to bring healthcare cost clarity to millions of patients. The right person for the role will be highly organized and process-minded, with enough fluency in customer analytics and presentations to grow and lead our largest strategic accounts.

What You'll Do

• Own the customer experience and relationship, from onboarding onward
• Build a deep understanding of each customers needs and how they can improve their utilization of our products
• Design communications and deliver data-driven customer insights that build confidence in our ROI
• Develop and own cross-functional projects to improve the ability to serve our customers
• Act as a thought leader, advising colleagues on product, sales, and marketing opportunities, as well as best practices and governance
• Collaborate with senior leadership to identify new opportunities and scale into them

What We're Seeking

• A NYC-based professional with 5+ years of experience in Customer Success, Enterprise SaaS
• Passionate about relationships – exceptional at creating and building trusted and productive relationships with customer, their leadership teams, and internal partners
• Comfortable with analytics, building decks and generating data-driven insights on customer utilization
• Proficient in Excel and able to quickly and creatively analyze disparate sets of data (skilled at lookups, PivotTables, nested IF statements, and text functions)
• Experience managing strategic accounts

Helpful But Not Required

• Prior experience at fast-paced or early-stage companies
• Experience in strategic consulting
• Experience within Healthtech / Healthcare

How We Support You

• Medical, dental, vision, and 401K
• Hybrid dog friendly office (3 days a wk.)
• Unlimited PTO
• $1000 per year Mental Health Wellness Benefits
• Stocked office kitchen
• Remote home office support
• Equity compensation packages
• Open door policy & collaborative culture

Fraud Alert: Beware of Fake Job Offers

We are aware of a scam involving fraudulent job offers claiming to be from our company.

• We only communicate through official company emails and verified platforms.
• We will never ask for personal information, banking details, or payments during hiring.
• If you receive a suspicious offer, do not share any information.

To verify job offers, contact us at [email protected].