Associate Customer Service Representative - Bronx, NY

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:30am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at BronxCare Health 1650 Grand Concourse 14th Floor Bronx, NY 10457.

We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities

• Develop and maintain positive relationship with client.
• Work onsite at client location collaborating with providers, client personnel and patients.
• Obtain precertification’s, authorizations and other referrals as assigned.
• Meet with patients to discuss billing questions, collection TOS and other outstanding balances.
• Validate insurance and other billing information.
• Identify any problems/trends and communicate them to management for resolution.
• Make appropriate calls to carriers to maximize reimbursement on accounts to be worked.
• Meet current production, utilization, and quality standards.
• Participates in trainings/meetings as required.
• Presenting data to appropriate parties and partnering to develop resolutions.
• Ability to take and make patient phone calls and assist client front desk operations when business needs arise.
• Assist in other duties as assigned.
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR Older
• 1+ years of experience in Customer Service
• Ability to work onsite at BronxCare Health, 1650 Grand Concourse, Bronx NY 10457
• Ability to work our normal business hours of 8:30am - 5:00pm. It may be necessary, given the business need, to work occasional overtime
  
  

Preferred Qualifications

• Revenue cycle experience
• Intermediate working knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook
  
  

Soft Skills

• Ability to navigate a computer while on the phone
• Strong oral communication skills
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $24.23 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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