CONFERENCE CENTER EVENT PLANNERSalary: $72000 - $78000 / Year.

Job Summary

Overall Job Responsibilities:

• Associates will embrace and maintain Hospitality Core Values - honesty, integrity, responsibility.
• Associates will follow all Hospitality Service Codes.
• Associates will interact as team players, take initiative, and remain alert for imaginative approaches to day-to-day tasks.
• Associates will respond positively to Managers/Supervisors on direct requests as required.
• Associates will maintain a professional appearance and grooming standard as indicated in the company employee handbook.
• As business dictates, Associates will be flexible with regard to working during lunch breaks, after business hours and on weekends; compensation in the way of additional time off will be granted for weekend duties.
• Associates should be ready for business and settled at concierge station 10 minutes before start of shift; mandatory morning walkthrough sessions should take place before the official start of each day.
• All Associates will participate in scheduled training sessions hosted twice a year on Saturdays.
  
  

• Provide a single point of contact for planning and executing meetings and events for Property employees and clients.
• Handle bookings in Scheduling System, and maintain solid knowledge of technology program used at the Center; create and distribute work order documents to clients and vendor colleagues prior to events; provide utilization reports to clients as needed.
• Provide administrative assistance to clients during their event.
• Possess ability to multi-task on a daily basis with emphasis on attention to detail.
• Demonstrate exceptional customer service to all clients; serve all meeting participants in a courteous and hospitable manner with honesty and integrity; provide alert and warm greeting to every meeting participant upon their arrival; escort guests to meeting rooms and hang jackets/coats as required.
• Establish and maintain positive, professional relationships with clients through effective, accurate, timely and reliable communication and action.
• Participate in weekly Conference Operations/Resume meetings with all vendor groups to discuss line-by-line details of upcoming events.
• Always think outside-the-box before responding to clients; ensure that all bases are covered – e.g. checking on space availability ensuring there is ample time to accomplish set up/breakdown, IT requirements.
• Keep all mandatory Standard Operating Procedures (SOP’s) where they can be easily accessed when needed; always update documents.
• Direct the setting of all conference events to pre-determined specifications of clients; maintain solid knowledge of all meeting room set-styles, how to configure properly and which configuration to propose for each meeting venue.
• Communicate frequently with Set Up Coordinator to ensure that all space is set appropriately; perform daily walkthrough of space (morning and evening), and refresh and reset room as required; check on food and beverage prior to clients arrival to make certain menu, etc. is accurate.
• Stay committed to ensuring that all expectations and requirements are met prior to arrival and throughout the event; own a responsibility completely from start to finish.
• Exemplify a positive can do attitude and contribute whatever it takes to produce a successful event every time.
• Work effectively and cohesively as a team with all vendor groups, including Catering, Multimedia, Property Management, and Security; communicate frequently.
• Strong/solid grammar, writing and proofreading skills a must.
• Strong knowledge and use of Excel and PowerPoint.
• Remain flexible throughout the day with managing tasks, and be available after hours and on weekends when required.
• Respond positively to rapidly changing priorities and business pressures by following the direction of Sentry management.
• Possess a consistent strong and solid commitment to hospitality and all of its requirements.
  
  

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)