Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.

JOB DESCRIPTION

Role Mission

As a Department Manager, you will take ownership of a departments or floor's performance, leading and proactively coaching a team of client advisors to achieve their individual, the department/floor, and the stores targets. You will support the Store Manager/Director with developing new and existing Clients. You will be responsible for building passionate, highly motivated, and talented individuals who continue to grow in their career, securing succession plans with this.

Responsibilities

Team Management and Development

• Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment which fosters cooperation and excellence
• Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against the expectations
• Provide regular and qualitative feedback to the team, coaching “in the moment” to achieve the greatest impact
• Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans to enable this
• Lead from the front, role modelling the way to sell and support your team in their sales to develop their KPI’s
• Support and develop the team in building long lasting Client relationships leveraging all resources and tools available
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meetings…..
• Provide support and guidance to new joiners ensure their onboarding path is fully completed so, their integration to the company is positive

Client Experience

• Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
• Cultivate a Client centric mindset to always ensure the highest level of Client experience
• Develop the customer database through optimizing data capture rate and integrity

Product

• Focus on driving sales for an assigned category, analyzing performance and creating actions to improve and grow performance
• Grow the team's technical knowledge of the product category to increase KPI performance; Sales, Cross Selling, UPT, etc
• Share feedback with the regional team on the performance, customer feedback and market insights of the assigned product category

Operations

• Lead the store in the absence of more senior management, opening and closing the store, resolving difficult client, escalate or seek support where necessary
• Maintain a thorough understanding of policies, standards and procedures ensuring they are communicated and implemented
• Maintain inventory and be responsible for inventory management
• Additional duties and management responsibilities as required

Key Requirements

• Proven experience within a similar environment leading diverse people to success
• Effective communication and interpersonal skills, valuing and amplifying diversity
• Strong and demonstratable commercial acumen
• Ability to be agile, creative, and commercial in solution development
• Passion and knowledge of the managed product category
• A Client centric mindset with a passion to exceed expectations
• A committed Team Player, willing to work side by side with the team to lead and influence
• A deep interest in Fashion, Art and Culture
• Fluent in English

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The compensation for this position ranges from $100-115K annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.