Sales Operations Associate

About Us

Are you ready to whisk your career to new heights? At StoreBound, the recipe for a fulfilling life is simple: sprinkle innovation with fun, add a dash of creativity, and mix well with passion!

We're not just a company; we're a dynamic kitchen and housewares family, constantly simmering unique new products that add flavor to life's daily routine. Our mission? To inspire people to make healthy meals at home with our joyful, accessible, and inclusive collection of kitchen essentials, our famous mini waffle-makers, rapid egg cookers, and everyday griddles!

Imagine a workplace where your zest for life is matched by your love for innovation, where every day, you're baking up great ideas that will shape how we stir, chop, and dine tomorrow. Our team is the secret sauce to our success - passionate, friendly, and brimming with an entrepreneurial spirit that turns great concepts into must-have products.

So, grab your apron, and let's cook up a storm of success together! Are you ready to join the fun and bring life-enhancing creations to kitchen counters worldwide? Let's make life deliciously better - one innovative product at a time.

Scope Of Position

The Sales Operations Associate will be responsible for retailer setups' administrative and support functions to streamline sales and order processing. This role will collaborate with cross-functional teams to support revenue growth and optimize efficiencies. The Sales Operations Team, sitting within the Operations Department, is responsible for all work from retailer or item setup through order receipt.

Job Responsibilities:

New Customer Setup

• Take the lead on coordinating operations for new retailers/customers
• Review vendor and shipping guides to create internal operating guidelines to share with various departments, including Account Operations, Finance, and external third-party partners. Manage communication of updates to all teams when required.
• Take initial orders through an intensive care period with Account Operations to ensure proper process and handling.

New Item Setup at Retail Customers

• Compile new item information and upload it to retailer portals or setup forms.
• Complete dotcom item setups for all major retailers, including Amazon.
• Coordinate the proper upload of required testing documents to respective retailer portals.
• Manage the EDI cross reference to ensure smooth handling of orders

Item Maintenance

• Maintain our item database in Netsuite (ERP) to ensure the accuracy of item information – dimensions, testing, packaging, etc.
• Upload new items to Netsuite (ERP) on launch with the Product Development Team.

Dropship Order Management

• Manage the inventory feed flowing to multiple dropship accounts to maximize sales and prevent order cancellations.

Competency/Skill Needed

• 1-2+ years experience in administrative Sales Operations or Sales Support function. Preferably at a retailer or company selling to major retailers
• Strong attention to detail, process-driven.
• Proficient in Excel
• Experience using retailer portals – Amazon Vendor Central & Seller Central, Walmart Retail Link, Target Partners Online, Kohls KLink
• Experience using professional ERP systems (Netsuite is a plus)

Key Collaborators

• Sales Team
• Account Operations Team
• Product Development Team
• 3rd Party Overseas Merchandising Team